Managing care for your child
When your child sees a therapist, the practice can give you portal access as their parent or guardian. You sign in with your own email address, and everything you see — forms, appointments, billing — is about your child's care.
In this guide, we'll cover:
What you can see and do
Your practice chooses which portal areas are available to you. Depending on their settings, you may be able to:
- Complete forms — intake paperwork and consents for your child always come to you
- See appointments and request new sessions
- Message your child's provider
- View billing and pay invoices
If a section is missing from your menu, the practice hasn't enabled it for your account — reach out to them if you think you should have it.
Signing in
The flow is the same as for any client — open the invitation email and click Sign in, then bookmark the page (see Getting Started with Your Portal). Once you're in, the top-right corner shows your name with "Guardian of [your child's name]" under it, so it's always clear whose information you're looking at.
More than one child at the practice? After signing in you'll be asked "Which profile would you like to manage?" — pick a child, and switch anytime from the Managed Profiles list in the menu under your name.
Forms, appointments, and payments
- Forms assigned for your child appear on your Documents page, exactly as described in Completing Your Intake Forms. Consents you sign are recorded in your name as the guardian.
- Video sessions — join from the Appointments page like any client (how).
- Billing — the Billing page shows a Managing billing for [child's name] banner. Cards you add are your cards, charged for your child's care; see Paying for Your Care.
- The profile page edits your child's details (name, date of birth, address) — not your own. To update your own contact information, contact the practice.