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Paying for your care

The Billing page in the portal shows your invoices and payments, lets you pay outstanding balances, and holds your cards on file.

The Billing & Payments page

In this guide, we'll cover:

Paying your balance​

  1. Click Billing in the top menu. Your Total Balance is shown at the top of the page.
  2. Click Pay Now next to it. (To pay a single invoice instead, open it from the invoice list on the Billing Documents tab and click Pay Now there.)
  3. Under Payment amount, choose how much to pay:
    • Total account balance pays everything due.
    • Invoice #… (when you opened one invoice) pays that invoice in full.
    • Other amount lets you type a smaller amount, $1 or more, up to what's owed.
  4. Pick a saved card and click Pay [amount], or click + Add card to type a new card right there (tick Save card to keep it on file for next time).

Paying part of your balance​

Paying part of your Total account balance goes toward your oldest invoices first. Paying part of a single invoice goes toward that invoice. Whatever is left stays on your balance, and you can pay it any time. If your practice uses AutoPay, the rest is charged to your card on file that night.

Your invoices are listed on the Billing Documents tab with the charges, payments, and remaining balance for each — click an invoice number to see its details. Every payment you've made shows under Payment History; Account History lists your appointments and payments together in date order, showing which sessions are paid and which aren't. If your account has a credit balance you'll see an Account Credit Available card — credit is applied to your next invoice automatically.

Adding or changing a card​

The Payment Methods tab

  1. On the Billing page, open the Payment Methods tab.
  2. Click New Card, enter the card details, and click Add Card. Your card is stored securely by our payment processor — the practice never sees the full number.
  3. With more than one card, use the Default card selector to choose which one is used; Remove deletes a card.

About AutoPay​

Many practices use AutoPay: your invoice is charged to your card on file automatically overnight, so there's nothing to remember. Enrollment is managed by your practice — contact them to start or stop AutoPay, or to check whether you're enrolled.

Receipts and superbills​

Everything lives on the Billing Documents tab:

  • On any invoice row, Download saves the invoice as a PDF.
  • Receipts, statements, and superbills your practice sends you appear in their own sections below the invoice list — click one to download it. A superbill is listed as a Statement for Insurance Reimbursement: an itemized receipt with the details (provider, diagnosis and service codes) that your insurance company needs if you file for out-of-network reimbursement yourself. If you need one and don't see it, ask your practice to send it.
  • If your practice gave you a Good Faith Estimate (an estimate of expected costs, which self-pay clients are entitled to), it's listed in its own section here too.

Insurance information​

The Insurance tab shows the coverage your practice has on file for you. It's view-only — if anything is wrong or has changed, contact your practice to update it.